Privacy Policy
1. Data Controller
Ducoy Olive Oil S.L. (hereinafter, “Ducoy”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy and Cookies Policy explains what personal data we collect, what we do with it, who we share it with, how long we store it for, and what legal rights you have.
| Identity | Ducoy Olive Oil S.L. |
| NIF/CIF | B91818369 |
| Address | Calle Albuera 4, Mérida. CP. 06800 Badajoz |
| info@aceitesducoy.com | |
| Phone | 679672540 |
| Website | www.aceitesducoy.com |
| Data Protection Officer | Not applicable |
2. Purpose of Processing and Legal Basis
| Processing Activity | What data is collected? | Purpose (What for?) | Legal Basis (Why?) | Retention Period |
| Contact Form | Name, email, phone, message. | To manage and respond to user inquiries or requests. | Legitimate interest of the Controller and/or Consent of the data subject (by sending the form). | The time necessary to respond to the inquiry, and a maximum of [e.g., 2 years] thereafter for possible follow-ups. |
| User Registration | Name, surname, email, password, shipping/billing address. | To manage the user account, order history, and facilitate future purchases. | Execution of a Contract (Terms and Conditions of Use). | For as long as the registered user status is maintained, unless the user requests cancellation. |
| Purchase Process | Contact details, shipping address, payment data (which the POS does not store). | To process, ship, and invoice orders placed on the web. | Execution of a Contract (Conditions of Sale). | The time legally required for tax and accounting purposes ([e.g., 4 or 6 years] from the last order). |
| Newsletter Subscription | Email address. | Sending commercial communications (offers, news, etc.) about Aceites Ducoy. | Consent of the data subject (by checking the subscription box). | Until the data subject revokes consent or requests cancellation. |
3. Data Recipients
Due to the specific service that Ducoy provides to the user, as well as the purchase process of the online store itself, the following recipients of the collected data are identified. We share your data with the following providers, who act as Data Processors under a service contract, and only for the indicated purposes:
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Online store platform: Shopify, to maintain all services related to online orders.
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Email Marketing platform: Shopify, for sending newsletters and commercial communications.
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Carriers: GLS, for shipping orders.
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Consultancy/Management: For compliance with tax and accounting obligations.
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Legal Obligation: The company may transfer data to Public Administrations (Tax Agency, Courts) in cases provided for by law.
4. User Rights (ARCOPOL Rights)
The user can exercise the rights of Access, Rectification, Erasure (Right to be Forgotten), Objection, Restriction of Processing, and Portability regarding their personal data.
How to exercise them? You can exercise these rights by sending a written request to the email address info@aceitesducoy.com, indicating the right you wish to exercise and attaching a copy of your ID card or identity document.
Right to Complain: The user has the right to file a complaint with the Spanish Data Protection Agency (AEPD) if they consider that their request has not been addressed or if they believe that the processing of their data does not comply with regulations.
5. International Data Transfers
Some of our providers listed here have their servers outside the EEA. We have adopted all necessary guarantees to ensure that data processing complies with the GDPR.
6. Use of Cookies
Our website uses cookies to distinguish you from other users of our website. Cookies are files composed of letters and numbers that we store in your browser or on your computer's hard drive if you accept them. You can find additional information about cookies at www.allaboutcookies.org. In our case, the use of cookies allows us to improve the online experience of our users and gain a better understanding of the use of our website. The use of cookies can, for example, provide us with information on whether you have visited our website before or if you are a new user. Their use also helps us ensure that the advertisements that appear online are relevant to your interests. When you browse the website, we automatically receive your computer's Internet Protocol (IP) address, which helps us provide you with a good experience when you browse our website, as well as improve it.
7. Security of Personal Data
Aceites Ducoy undertakes to adopt the technical and organizational measures necessary to guarantee the security of personal data and prevent its alteration, loss, unauthorized processing, or access, taking into account the state of technology, the nature of the data stored, and the risks to which they are exposed, whether they come from human action or the physical or natural environment.
