HOW TO BUY AT ACEITES DUCOY

To start your order, simply click on the product you are interested in and click on "add to cart":

If the product is in stock, it will be added immediately.

If the product is momentarily out of stock, you will have the option to "pre-order" (in this case, these are products manufactured on demand or that have temporarily run out of stock).

If you want more units of the same product, select the desired quantity. You will be able to see the products you have added and modify your cart while you continue browsing our website.

Once you have finished selecting all the products you want to add to your basket, you must click on the "Cart" (top right) and then click on "Checkout" to complete the order.

A screen will appear with your detailed order and you will have to click on "place order" to proceed with the purchase.

Once on the "Checkout" screen, if you have a discount coupon, you can apply it by entering the code and clicking "Apply coupon." Next, you will have to add the billing and shipping information, choose free shipping (if the order exceeds the indicated amount), and the payment method.

Once the order is placed, you will receive an email confirming it.

Remember that if you have requested any product that requires cold storage, we will send it via special transport.

"The customer is responsible for verifying that the delivery address is correct before confirming their purchase. We are not responsible for deliveries made to incorrect addresses provided by the customer."

 

Can I modify or cancel my order?

If your order is "pending" or "processing," you can modify or cancel it by contacting Customer Service, either by email (info@aceitesducoy.com) or through our WhatsApp 679672540, from Monday to Thursday from 9 AM to 5 PM and Friday from 7 AM to 3 PM.

If your order is in "complete" status, it will not be possible to modify or cancel it.

SHIPPING TO PENINSULAR SPAIN, EUROPE, UNITED KINGDOM, AND REST OF THE WORLD

Where can I receive my orders?

Your orders will be sent to the delivery address you entered when creating your account, so it is important that you pay attention when filling in this information.

Your billing address and your delivery address can be different: before finalizing the purchase, you have the option to send it to a different address by clicking on "Ship to a different address?".

What are the shipping times and costs?

We ship to all of Spain, as well as to European Union countries.

Orders placed and paid for before 1:30 PM will be processed the following business day. If the order is placed after 1:30 PM, or on a non-business day, it will be processed on the next business day. Orders placed after 12:00 PM on Friday will be processed the following Monday.

An order is understood as processed when it has been delivered to the carrier, at which point the transit time begins.

During periods of high demand, such as Black Friday, Christmas, or special campaigns, orders may experience slight delays compared to the initially stipulated timeframe.

In pre-order campaigns for special editions, times will correspond to those indicated in the product description.

Shipping to Peninsular Spain and Balearic Islands

Standard Shipping:

• Transport company: GLS.

• Shipping time: 1 or 2 business days if all products are in stock. If there is a pre-ordered product, the complete order will be sent when said product or products are in stock.

• Shipping cost: FREE IN THE IBERIAN PENINSULA for orders starting from €50. The standard shipping cost is indicated during the purchase process depending on its weight.

Canary Islands

• Shipping cost: 30 euros.

• Customs costs generated by the purchase and issued by public administrations will be assumed exclusively by the buyer.

Balearic Islands, Ceuta, and Melilla

• Shipping cost: 15 euros.

  Once your order is processed, you will receive an email from GLS with the tracking number, with which you can monitor your order in real time and manage the delivery on said platform.

European Union Shipping

• Transport company: Depending on convenience.

• Shipping time: 5-9 business days if all products are in stock. If there is a pre-ordered product, the complete order will be sent when said product or products are in stock.

• Standard shipping cost: €14.90. Free shipping if the amount exceeds €150.

  Our partner platforms will send you your tracking number, with which you can monitor your order at all times.

Shipping to the United Kingdom

• Transport company: Depending on convenience.

• Shipping time: 3-10 business days if all products are in stock. If there is a pre-ordered product, the complete order will be sent when said product or products are in stock.

• Standard shipping cost: €18. Free shipping if the amount exceeds €180.

  Our partner platforms will send you your tracking number, with which you can monitor your order at all times.

Rest of the World

Shipments to other parts of the world different from those stated have a variable cost depending on weight and destination.

However, if you are interested in any of our products and want to ship them to a part of the world other than Spain or Europe, we recommend you contact us by email at info@aceitesducot.com and we will study each particular situation according to the products and associated tariffs of the destination country.

*Guaranteed shipping time for products in stock and delivery in peninsular Spain.

RETURNS

Can I exchange or return an order placed through the website?

At Aceites Ducoy, we want you to be satisfied with the products you purchase. Therefore, we check for any possible existing defects in the products supplied to our customers.

All products are packaged with extreme care and shipped in excellent condition. However, if your order contains any damaged items or there has been any error, you can, within 24 hours following receipt of the order, notify us of the incident via a phone call to 679672540, or through an email to info@aceitesducoy.com, in order to replace or refund said item as soon as possible.

When the delivery of your order is made, you must check that everything is in accordance with what was requested. If there is any discrepancy or problem with the order, indicate it on the delivery note that the carrier will give you. Orders placed through the website cannot be returned or exchanged in Aceites Ducoy stores or associated corners.

Personalized orders for events or weddings will not be eligible for return as they are products adapted exclusively for the customer.